Companies of any size and complexity need to continually evaluate and modernize their operating models and business systems. Technology often leads the narrative when contemplating these types of changes, but true transformation is primarily about people, process and delivering a common, consistent and superior customer experience. It doesn't need to be difficult, but trying to create shortcuts to go faster just creates havoc, burnout and distrust. 

We’ll work together to develop strategies, advice, project leadership and frameworks to help your business avoid costly mistakes and go faster than you thought possible. The philosophy is to start small, think long term, and move fast.

Steel detailing and fabrication is a specialization close to my heart. Having grown up on the shop floor as a welder, hung steel in the field and been a steel detailer (with pencil, with CAD and with BIM), the optimization of the entire process from engineering to erection is a passion. I have experience with every aspect of people, process and technology in steel detailing and fabrication ranging from steel detailing to MIS systems, to machine control software, to engineering and design tools. I was the creator of AISC’s Steelday and the BIMSteel Initiatives. Having spent more than 20 years directly in the industry I have an extensive network of people to call on.

We’ll begin with intense discovery and quickly arrive at recommendations, actions, and projects for us to develop together for meaningful and measurable impact. See more about my steel fabrication experience here.

Delivering an exceptional customer experience through a holistic 'success' program isn't just the latest 'fad'. It's very real and especially for those businesses with a recurring or consumption based revenue model, it's essential. Ensuring customers realize the value they expect from your product or service, with seamless handoffs and interfaces across post-sales activities is fundamental to your success and longevity. Many companies just don’t know where to start or how to get started.  

We’ll start with deep dive discovery and then provide recommendations, strategies and project leadership. You customers' success starts with adoption of the product or service, but is driven by data.

Many companies devise sophisticated and brilliant corporate strategies but then fail to adequately explain and communicate the message to get everyone on board. It's a common problem across organizations of all sizes, in all industries. It starts with a very well defined 'why?'. And then it requires a very disciplined, people-first approach using plain language, LOTS of communication and a clear understanding of the impact on functions and roles. It's not hard; it just takes time - and there are no shortcuts.

We’ll help turn corporate strategies into meaningful engagement, through effective communication, change management and alignment, impact assessments and regular feedback.